Guides

Guides to insurance back-office operations

Plain-English answers to the questions the delegated-authority back office runs on. Written by the team that builds the systems that do this work.

Premium & cash

How insurers match premium payments to policies

The three-way reconciliation of bank statement, bordereau and broker remittance, and why it breaks down.

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Premium & cash

What is cash application in insurance?

Matching money received to the policies it pays for: the five steps, the four patterns that make it hard.

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Premium & cash

How an MGA automates premium cash application

What connects, why generic tools fail on program-level attribution, and what changes after.

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Premium & cash

What is a three-way match in insurance?

Bank credit, broker remittance and bordereau in agreement: the workhorse rule of premium matching.

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Bordereaux

What is bordereaux reconciliation?

What a bordereau is, written versus paid, and the errors that hide in partner files.

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Bordereaux

Bordereaux management software: a buyer's guide

What the software does, four routes to it, the shortlist, Lloyd's format and whether to outsource or buy.

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Bordereaux

Bordereaux management: who does what

The seven layers of the delegated authority data chain, the market in numbers, and what DDM, DCOM, CDR and CRS v5.2 mean.

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Document processing

What is intelligent document processing in insurance?

What IDP handles across submissions, claims, bordereaux and bank files, why OCR and templates fail, and how to evaluate it.

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Submissions

Submission intake, from packet to structured risk

How messy broker packets, ACORDs, SOVs and email become structured, source-traced submissions.

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Submissions

Submission intake platforms: a buyer's guide

The five types of platform, an eleven-vendor comparison, security questions and who should pick which.

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Claims

How to review a claims laundry list

Why bulk claims listings bury the claims that matter, and how to screen them for real risk.

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Claims

Claims bordereaux monitoring: large losses and reserve movements

How reinsurers and programme carriers monitor claims bordereaux for large losses, reserve movements and watch-list terms, by hand and with software.

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Evaluating software instead? Start with bank reconciliation, bordereaux reconciliation, submissions, or claims. Comparing bordereaux platforms? See VIPR alternatives.

Reports & downloads

Longer reads, ready to share.

Bring your own file. Watch it balance.

30 minutes, no slide deck. Tell us where the volume hurts and we show you the Analyst on it. Bring a bordereau, statement or submission if you have one; you don’t need to.

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